Our Agreement: What You Need to Know

About These Terms

These Terms of Service (let's just call them 'the Terms') explain the rules for using our services. When you hire Metric Edge Consultancy, or even just use our website, you're agreeing to stick by these Terms. If anything in here doesn't sit right with you, then you shouldn't use our services.

What We Do for You

We provide performance marketing consultancy services. This means we look at your marketing spend and work to get you the best possible Return on Investment (ROI). We use numbers and data to make your marketing more effective. Our aim is to help your business make more money by spending smarter. We'll agree on the specific services we'll provide in a separate agreement or proposal, tailored to your business needs.

What You Need to Do

For us to do our best work, we need your help. You agree to give us accurate info about your business and your marketing. This includes access to your ad accounts, website data, and any other bits we need to do our job properly. You also need to pay our fees on time, as we'll agree with you. If you don't give us what we need, it might slow things down or affect our ability to deliver results.

How We Get Paid

We'll agree on our fees and payment schedule before we start any work. This will be in a separate proposal or contract. Our fees are usually paid monthly. We'll send you an invoice, and you agree to pay it by the due date. All prices will be in British Pounds (£). If payments are late, we might have to pause our work until things are sorted.

Keeping Things Private (Confidentiality)

We know your business info is important. We promise to keep all your business details, marketing strategies, and results private. We won't share them with anyone outside our team unless we have your permission or if the law says we have to. We expect you to keep our methods and strategies confidential too.

Our Promises (and Limits)

We always do our best to get you great results. But marketing can be a bit unpredictable sometimes. We can't promise specific results or guarantee that our services will always work perfectly. We'll act with reasonable care and skill, just like you'd expect from any good consultancy. We're not responsible for any losses that are outside our control, like changes to advertising platforms or general market conditions.

Ending Our Agreement

Either you or Metric Edge Consultancy can end our services. We'll agree on the notice period, usually 30 days, in our separate agreement. If you decide to stop, you'll need to pay for any work we've already done or expenses we've already covered. We'll do our bit to hand over any data or access you need at the end.

If Things Go Wrong (Disputes)

If there's ever a disagreement, we'd always prefer to sort it out friendly and directly. We're reasonable folks. If we can't sort it, these Terms are governed by English law. Any serious disputes would be handled by the courts in England and Wales.

Changes to These Terms

We might need to change these Terms from time to time. If we do, we'll put the updated version on our website and change the 'Last Updated' date. It's a good idea to check back now and then. If you keep using our services after changes are made, it means you agree to the new Terms.

Get In Touch

Got any questions about these Terms? Or anything else? Don't hesitate to give us a shout. We're here to help you get your numbers sorted.

• Phone: +44 191 040 0120
• Email: [email protected]
• Address: 49 Gallowgate, Newcastle upon Tyne NE1 4SG, UK