Your Privacy: What We Collect and How We Use It
Last updated: 15th June 2024
Right, let's talk about your privacy. We get it, these things can be a bit dry. But it's important you know what bits of your information we collect, why we need it, and how we handle it. We're Metric Edge Consultancy, based in Newcastle, and we're committed to keeping your data safe and sound while we help you sort out your marketing numbers. Plain and simple, we only collect what helps us do our job and keep things running smoothly. This policy explains it all without any fancy jargon.
What Info We Collect
When you get in touch with Metric Edge Consultancy, either through our website form, email, or a good old-fashioned phone call, you might give us some personal details. This usually includes your name, email address, phone number, and a bit about your business. We call this 'personal info'.
We also gather some 'non-personal info' when you visit our website. This means things like which pages you look at, how long you stick around, and the type of device you're using. We collect this using small files called cookies and other website tools. It helps us see what's working on our site and how we can make it better for everyone looking for help with their numbers.
How We Use Your Info
We use your personal info to chat with you, answer your questions, and deliver the performance marketing services you've asked for. If you become a client, we use it to manage your account, send you reports showing your ROI, and keep our work running smoothly.
The non-personal info helps us figure out how our website is used. This means we can improve the site, making it easier to navigate and more useful for UK businesses keen on boosting their profits.
Sometimes, we might need to use your info for legal reasons, like keeping proper records or making sure we're following all the rules. It's all about doing things by the book.
How We Share Your Info
Let's be clear: we don't sell your personal info to anyone. Ever.
We might share your data with trusted folks who help us run our business and deliver our services. This could be our website hosting provider or the company that handles our emails. They only get the bits of info they absolutely need to do their job, and they're under strict agreements to keep it safe, just like we do.
If the law tells us we have to, we'll share your info with the right authorities. But that's only if we absolutely must, and we'll always act responsibly.
Storing Your Info
We only keep your personal info for as long as we need it to provide our services to you, to meet our legitimate business needs, or as the law requires. Once it's not needed, we get rid of it properly.
We take sensible steps to protect your data from getting lost, misused, or accessed by people who shouldn't see it. This means using secure systems and keeping our digital house in order. We're based in Newcastle upon Tyne, and we look after your data with care.
Your Rights
You've got rights when it comes to your personal data. You can ask us what info we hold about you. You can also ask us to correct anything that's wrong, or even ask us to delete some of your data if you want.
If you want to do any of this, just get in touch using the contact details at the bottom of this page. We'll do our best to help you out, usually within a month of your request. No fuss.
Cookies
Our website uses small files called 'cookies'. These are just tiny bits of data that get stored on your computer or phone when you visit our site.
They help our website work properly and let us see how people are using it. For example, they might remember if you've visited before or help us count how many people view a certain page. It's all about making the website function better for you.
If you're not keen on cookies, you can usually control them through your web browser settings. Just have a look in the privacy or settings menu of your browser.
Changes to This Policy
We might need to update this Privacy Policy now and then. If we make any big changes, we'll put the new version right here on our website and update the 'Last Updated' date at the top.
It's a good idea to check back here occasionally to see what's what. We want to be upfront about everything.
Get In Touch
If you've got any questions about this Privacy Policy or how we handle your data, don't hesitate to give us a shout. We're here to help.
- Phone: +44 191 040 0120
- Email: [email protected]
- Address: 49 Gallowgate, Newcastle upon Tyne NE1 4SG, UK
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